Booking terms

Booking terms

Draft, for discussion. This is part of an unsolicited concept. Glenbeg have not written, reviewed or approved any of it, and the details in square brackets are theirs to decide.

Your booking

A booking is confirmed once we have received your deposit and sent you a confirmation email with a reference number. Until then the pitch is not held.

Paying

  • A deposit of 20% is taken when you book.
  • The balance is due on arrival, by card or cash at reception.
  • Prices are in euro and include VAT.

Changing or cancelling

Contact us by email or phone, quoting your booking reference.

  • More than [28] days before arrival: deposit refunded in full.
  • Between [28] and [7] days: deposit is retained.
  • Fewer than [7] days, or no show: deposit is retained.

We will always try to move your dates rather than cancel where we can.

Because this is accommodation booked for a specific date, the 14-day cooling-off period that applies to most online purchases does not apply. This is set out in the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.

If we have to cancel

You receive a full refund of everything you have paid, including the deposit, and we will tell you why.

Arriving and leaving

  • Check-in from 2pm, check-out by 11am.
  • The number of people on the pitch must match the booking.
  • [Dogs / quiet hours / site rules to be confirmed]

Things outside our control

If we cannot honour a booking because of flooding, storm damage, loss of power or water, or a legal restriction, we will refund you in full. We are not liable beyond that refund.

Your belongings

Your caravan, vehicle and possessions are your responsibility, and you should insure them. We are not liable for loss or damage except where caused by our negligence.

Complaints

Tell us while you are here so we can put it right. If it is not resolved, email us afterwards.

Your information

How we handle your details is set out in our privacy notice.

Demo concept